Contact Ground Games
Email support@kndrd.fit. Include the email associated with your account and a short description of what happened. Do not email passwords, access tokens, or full GPS routes.
We aim to respond within 2 business days. Complex safety or account investigations may take longer, but we will acknowledge the request when we can.
Safety concerns
Use the in-app Report action for a post, comment, or member when available. You can also block a member to hide their Crew Wall content from your view and prevent new social interactions between you.
For an immediate threat or medical emergency, call 911 in the United States or contact your local emergency services. Ground Games support is not monitored continuously and is not an emergency response service.
Account and privacy
You can manage blocked members and delete your account from Profile → Account & Privacy. See our account deletion page for the full process.
Deletion requests sent by email must come from the address associated with the Ground Games account. We may ask for limited information to verify ownership, but we will never ask for your password or access token.